What Skills are Required to Work with Help Desk System?

This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field. I’m currently back in school to finish my bachelor’s degree but I still am unable to break through. When I do interview, I don’t have the “right” kind of networking experience.

All the apps are very handy as we have the best customer success consultants working together with our Sales Director. I have been through the exercise a few times and now I am at a cross roads where I have to decide if I want to participate in their hot potato activity of responsibilities or take responsibility and help every one I can. One of the quickest ways to root out unqualified candidates is by creating a thorough, specific, and demanding set of qualifications. By doing so, you ensure to deter candidates who don’t fit your needs and attract top talent who are looking to become a part of a serious organization. Also, with these challenges come great rewards—working with IT support means that when something goes wrong for an employee at work , your solution will make them happier than when they started out. Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility.

Hiring Request Type

Sure, some people choose to stay in entry-level roles (that’s what they claim, but secretly daydream about moving up) for most or all of their careers; nothing wrong with that. But, there are also people who skyrocket through the industry as if they were cruising through outer space. Too many people get stuck in their entry-level positions, and usually, it’s due to the same mistake. You see, it is safe to say that if someone made it all the way from zero to an entry-level IT job, he or she probably has a Net+, CCNA or even a college degree. So, unless God himself gifted them with unlimited talent and brainpower, they’re likely to be self-disciplined and motivated. The truth is, most entry-level positions are pretty much the same in this sense. All you do is spend your time helping with minor issues without getting enough exposure to what really matters.

• This course helps you understand VPN terms and technologies, so you can configure a custom VPN solution.
• Also, keep in mind that analytical thinking is a transferrable talent that can help you thrive in various professions.
• Even within one program/software application, there will always be new releases or products that will make issues easier and more efficient to resolve.
• It is an essential position in any business, and it is not going anywhere anytime soon.
• Active listening abilities are the easiest method to become more sympathetic.

Knowing this gives the help desk technician a gauge for how critical the end user’s problem is. This means making your current end user’s problem appear to be your number one priority, even if you don’t view it as a pressing issue. From 2014 to 2024, the BLS projects an increase of 12% for computer support specialists, with 88,000 net new jobs expected during that 10-year period. Daniel Greenspan help desk engineer is an IT education specialist and the founder of ITCareerFinder. Working closely with IT professionals, world-class trainers and tech executives since 2005 has given him a unique perspective into the information technology job market and the skills and credentials IT pros need to succeed. Research and compare the top-rated help desk technician training programs online and in your area.

What Do Help Desk Engineers Do?

Learning the full stack of technologies will also give you a broader perspective on the industry. Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many different areas.

Top 5 computer systems analyst interview questions with detailed tips for both hiring managers and candidates. Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level teams and set a good value perception for end users. Also, being confident in both technical and non-technical skills will increase your ability to work well under pressure. To boost your skill level and confidence, take one or two soft skills courses per year, as well as any technical courses relevant to your job role.